![]() ![]() ![]() We are now currently in the process of getting the camera footage and determining if a lawsuit is the next coarse of action. Jiffy lube went on to say that after reviewing the shops cameras that standard oil change process was followed exactly and the damage did not occur at the time of the oil change. Our mechanic then continued explaining that the only other explanation for the damage was that the tech(s) at Jiffy Lube must have started the vehicle during the oil change process by mistake not knowing the engines oil had been already drained causing the engine damage. We received a phone call and were able to get our mechanic on the phone to explain the situation that the only way this type of extensive damage could have occurred was by driving the vehicle with little to no oil before the car was serviced by Jiffy lube which was not the case as per Jiffy Lubes own standard pre-check document provided after the oil change stated that engines oil levels were normal/satisfactory. My wife filed a case and after waiting several days without a call back or response we had to personally call in again today and have the matter escalated to a Jiffy Lube Corporate Manager. Upon the mechanics inspection he came to a conclusion that the vehicle was started during the oil change process with little to no oil in the engine which damaged her engine beyond repair. My wife immediately pulled over on a major interstate and had the vehicle towed at our own expense to our local mechanics shop here in Albuquerque NM about an hour and a half south of Santa Fe NM. My wife’s car a 2017 Red Camaro was the one serviced at store #**** in Santa Fe NM.Īfter oil change was completed and my wife had only drove it for about 15 minutes total her engine lights came on and her vehicles engine went into a limp mode. Case #******** filed with Jiffy Lube Corporate toll free number. ![]()
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